We ensure all client materials remain confidential and will not be shared without your written consent. This includes your manuscript, any notes, feedback, and personal information obtained during the project.

Please submit your manuscript in MS Word format. Ensure it includes a watermark with your name or a unique identifier for security purposes.

Projects over 40,000 words typically take 30-45 days for thorough editing. If more extensive editing is needed, additional time may be required. We will promptly communicate any anticipated delays.

If you are unsatisfied with the revised work, you may request a 30% refund within three days of receiving the revised manuscript. This offer is limited to the specified timeframe and the scope of the originally agreed-upon editing service.

You may cancel your project by emailing us within 24 hours of booking for a full refund. If the editor cannot complete the project due to unforeseen circumstances, you will be notified promptly, and a refund will be issued for any unfinished work.